Frequently Asked Questions
We cater for all experience levels – even those that have never ridden a horse before. Young children can be led from their horse by one of our experienced guides. We also have horses for experienced riders wanting to run.
We welcome riders and their horses. Please discuss this at the time of booking.
Please see our BYO Horse page for more information.
Payments can be made via bank transfer, Visa, MasterCard, Eftpos or cash.
Please see out Terms and Conditions page for more information on payment and policies.
Yes. Everyone including children require a current passport and a visitor visa to enter New Zealand.
From October 2019 non-residents traveling to New Zealand require an Electronic Travel Authority (NZeTA) for entry and transit. An online application for an NZeTA is a simple 10-minute process. Please visit the NZ Immigration website for information on how to apply for an NZeTA visa.
New Zealand is a small mountainous country and our climate is heavily influenced by two main geographical features: the mountains and the sea. As a result, weather conditions can fluctuate significantly at any time of the year. It is important to have the right clothing and equipment for the climate and terrain. Weather can change suddenly, especially in high elevations. Please download our PDF gear list below.
Your cell phone will work in New Zealand if you choose an international roaming plan with your cell phone provider prior to travel. Buying a prepaid SIM card with Spark Mobile from the airport on arrival is another option. Your guide can also take you to a store to buy a prepaid SIM card if preferred.
You can drive in New Zealand if you have a drivers licence in your resident country. Please remember we drive on the left-hand side of the road and give way to our right. Hiring/renting a vehicle is recommended if you would like to tour around before or after your trek.
We strongly recommend purchasing comprehensive travel insurance prior to your trip. Including but not limited to; trip cancellation and interruption, accidental death, emergency evacuation and repatriation, medical and hospital expenses, baggage protection and emergency assistance services.
Insurance will aid in recovering any expenses that may be incurred if a trip is cancelled or in the event of an accident, sickness or death. We advise using a reputable travel insurance company that covers horseback riding and outdoor recreational activities.
We are on 240v with a 2 or 3 pin plug. Most modern electronics will now handle both 110v – 240v. Please take a look at the plug, as it should state the voltage. All you require for them to work in New Zealand is a plug converter, which you can purchase from most airports or local stores.
15% of the trek total is the usual tip/gratuities amount. This is an indication only and gratuities are totally at the discretion of the rider. Guiding is seasonal employment, so tipping keeps many guides and staff in the industry.
Please see our Terms and Conditions page for more information.