Frequently Asked Questions
We cater for all experience levels – even those that have never ridden a horse before. Young children can be led from their horse by one of our experienced guides. We also have horses for experienced riders wanting to run.
Payments can be made via bank transfer, Visa, MasterCard, Eftpos or cash.
Please see out Terms and Conditions page for more information on payment and policies.
New Zealand is a small mountainous country and our climate is heavily influenced by two main geographical features: the mountains and the sea. As a result, weather conditions can fluctuate significantly at any time of the year. It is important to have the right clothing and equipment for the climate and terrain. Weather can change suddenly, especially in high elevations. Please download our PDF gear list under the "Information" tab.
We strongly recommend purchasing comprehensive travel insurance prior to your trip. Insurance will aid in recovering any expenses that may be incurred if a trip is cancelled or in the event of an accident, sickness or death. We advise using a reputable travel insurance company that covers horseback riding and outdoor recreational activities.
No, we cannot allow children to ride with their parent or guardian for health and safety reasons. The safest option is for the child to ride their own horse and be led by one of our experienced guides.
Depending on the amount of rain, we may have to cancel our treks due to the our tracks being too dangerous to ride on. Safety is paramount for our guides, horses and riders. We will contact you as soon as we know track conditions via email or the phone.
We may also have to cancel your trek during high winds for safety concerns.
At times cancellations may only be an hour before your trek. We endeavor to get you out on your preferred trek, but may have to provide an alternative route or reschedule your trek to the next available time slot.