Terms & Conditions

All reasonable steps are taken by Real Kiwi Horse Trekking to mitigate accidents; however, horses are animals and riders ride at their own risk.

Real Kiwi Horse Trekking will not be held responsible for weather conditions. New Zealand is a small mountainous country and our climate is heavily influenced by two main geographical features: the mountains and the sea. As a result, weather conditions can fluctuate significantly at any time of the year – especially in the high-country. Track conditions can quickly become dangerous to ride. Therefore, it is imperative each rider adheres to their guides instructions.

Real Kiwi Horse Trekking reserves the right to cancel a trek, reschedule a trek or choose an alternative trekking route at anytime due to weather conditions. Safety is paramount for our guides, horses and riders. We will contact you as soon as we know track conditions via email or the phone.

Riders must wear a protective helmet for the entire trek duration.

Riders are responsible for bringing appropriate clothing and footwear.

Personal belongings such as baggage, cameras and cell phones are welcome. All personal items are rider’s sole responsibility.

We do not allow clients to ride with backpacks/handbags or large cameras. Real Kiwi Horse Trekking is not responsible for any damage or loss of items. Any found lost property will be returned at client’s cost.

Please advise your guide of any medical conditions or medication that you need to carry with you.

Our staff are here to make sure your journey is one of enjoyment and safety. Please listen and follow their instructions. This is for your safety, the safety of our horses and other riders.

On arrival please ensure that you have carefully read and understand the waiver and terms and conditions. You as the client are required to complete all documentation.


By paying the deposit, you accept and agree to be legally bound by the terms and provisions of Real Kiwi Horse Trekking’s payment and policies.

A non-refundable booking fee is required to secure a booking. Real Kiwi Horse Trekking is under no obligation to place or maintain booking until the booking fee has been paid.

Real Kiwi Horse Trekking accepts payments via bank transfers, Visa, MasterCard, Eftpos or cash. Please advise us if you wish to pay via bank transfer and we will supply transfer information.

The remaining balance is due on arrival prior to your ride. Any extras such as accommodation upgrades or additional days etc. are payable prior to departure.

The final payment must be paid by the completion of your trek and prior to your departure.

All prices quoted include Goods and Services Tax (GST)


The following applies in the event of a cancellation:

60 – 30 days
The booking fee can be transferred to another prearranged date within a 12-month period from the cancelled booking date

30 – 14 days
The booking fee is forfeited

Inside 14 days
100% charge of entire trek

Advanced bookings are strongly recommended.

Deposit refunds are at the discretion of Real Kiwi Horse Trekking Limited.


Real Kiwi Horse Trekking highly recommends purchasing comprehensive travel insurance. Insurance will aid in recovering any expenses that may be incurred if a trip is cancelled or in the event of an accident, sickness or death. Real Kiwi Horse Trekking advises using a reputable travel insurance company that covers horseback riding and outdoor recreational activities.